1: What is the delivery time?

Our products are custom-made; our goal is to deliver local orders within 15 business days and international orders within 4 business weeks. Your order may arrive earlier than expected, and we will keep you informed with tracking updates once your order is shipped. Timely delivery is subject to the availability of stock and payment authorization. In certain cases, we might request some form of payment verification or source in order to process the order.

2: What are the delivery charges for local and international orders?

Standard delivery charges for local orders are Rs. 250/- For international orders, real-time carrier rates will be provided by our customer care representative via our Instagram page or WhatsApp based on your location and the weight of your order.

Customs: Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot predetermine what the charges will be. We suggest customers call their local customs office before placing their order if they require more information on customs duties in their country.

3: Does the price of the order include shipping?

Typically, we will indicate shipping charges separately as part of the order on the checkout page. The final payment amount charged will include shipping charges.

4: How do I check the delivery status?

On dispatch, you will be provided a Tracking ID for your order through SMS. You can log on to the courier websites for local and international orders, insert your tracking ID and track your order.

5: How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

6: Order Cancellations: We understand that circumstances may change, and you may need to cancel your order. However, we can only accept order cancellations within 24 hours of order placement. Once this time frame has elapsed, we begin processing your order to ensure prompt shipment and delivery. Therefore, we kindly request that you review your order carefully before confirming the purchase.

Please contact our customer support team if you wish to cancel your order within the 24-hour window. We will assist you with the cancellation process and provide any necessary refund according to our refund policy.

Please note that after the 24-hour period, order cancellations cannot be accommodated. We appreciate your understanding and cooperation in this matter as we strive to provide efficient and timely service.

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