Order Processing & Delivery Timeline

Our products are made-to-order, and we aim to deliver:

  • Domestic orders within 10 business days

  • International orders within 3 business weeks

Your order may arrive earlier than expected. We will keep you updated with the tracking information once it has been shipped.

Please note that delivery timelines depend on stock availability and payment authorization. In some cases, we may require additional payment verification or proof of source before processing your order.

 

Reshipping Policy (Domestic Orders)


If an order is returned to us for any of the reasons listed below, customers may request a reshipment by paying a reshipping fee of PKR 500:

  • Incorrect or incomplete shipping details were provided.

  • Customer unavailable at the time of delivery attempts.

  • The customer did not respond to the courier's calls or messages.

  • The customer refused to receive the package without a valid reason.

NOTE: Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country, and area code are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

 

Delivery Charges

  • Local Orders: Free shipping on all domestic orders.

  • International Orders: Shipping charges are calculated based on the weight of your order and delivery location. The exact rates will be shown at checkout. You may also contact our customer care team via Instagram or WhatsApp for real-time carrier rates and additional assistance.

Customs: All international shipments are sent Delivered Duty Paid (DDP) — this means the shipping cost includes any applicable customs duties and taxes required by your country. No additional fees will be charged upon delivery.

 

Tracking Your Order

Once your order has been dispatched, you will receive an email containing a Tracking ID and a direct link to track your shipment.

You can click the link provided in the email to view real-time updates on your order through the respective courier service's website, for both local and international deliveries.