If an order is returned to us for any of the reasons listed below, customers may request a reshipment by paying a reshipping fee of PKR 500:

• Incorrect or incomplete shipping details were provided.

• Customer unavailable at the time of delivery attempts.

• The customer did not respond to the courier's calls or messages.

• The customer refused to receive the package without a valid reason.

NOTE: Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country, and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

Delivery Charges

• Local Orders: Free shipping on all domestic orders.

• International Orders: Shipping charges are calculated based on the weight of your order and delivery location. The exact rates will be shown at checkout. You may also contact our customer care team via Instagram or WhatsApp for real-time carrier rates and additional assistance.

Customs: Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot predetermine what the charges will be. We suggest customers call their local customs office before placing their order if they require more information on customs duties in their country.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing a Tracking ID and a direct link to track your shipment.

You can click the link provided in the email to view real-time updates on your order through the respective courier service's website, for both local and international deliveries.