Local Orders:
We are unable to offer exchanges because of a change of mind.
We do not offer exchanges on local orders unless an incorrect item has been delivered or the product is found to be faulty upon receipt.

International Orders:
We do not offer exchanges on international orders unless an incorrect item has been delivered or the product is found to be faulty upon receipt.

Sale Items:
Products purchased during a sale are not eligible for exchange unless an incorrect item has been delivered.

Product Care Disclaimer:
Kastoor is not responsible for color bleeding, damage to prints, or fading of colors that may occur due to washing or improper care.

Reporting Issues:
In the event of a faulty or incorrect item, customers must email clear pictures of the product to contact@kastoor.shop within 7 days of receiving the product. Requests submitted after this period may not be accepted.