FAQ's

Registering with Kastoor is easy. You can create a unique account by going through the following steps: • Click on the ‘Login’ sign • Click on the ‘Sign Up’ tab found on the Customer Login screen. • Fill in your personal particulars on the account creation page. • Click on the ‘Sign Up’ tab for account creation.

Click on ‘Forgot Password’ available at the sign-in page. Enter your email address and click on ‘Submit’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. In case of a confirmed order, if you wish to change the delivery address, contact our customer service immediately. The requested change will be carried out in case the order is not processed

Please sign-in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details. This facility is available to the registered customers only, not the guest checkout.

• Fill in your personal particulars on the account creation page. • Click on the ‘Sign Up’ tab for account creation. What if I forget my password, how will I retrieve it? Click on ‘Forgot Password’ available at the sign-in page. Enter your email address and click on ‘Submit’. A set of instructions will be sent to your registered email to re-set your password. After your credentials have been verified, you will be able to create a new password. How can I update my Shipping/Billing details? Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. In case of a confirmed order, if you wish to change the delivery address, contact our customer service immediately. The requested change will be carried out in case the order is not processed How will I view my order details and history? Please sign-in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details. This facility is available to the registered customers only, not the guest checkout. How can I place an order? Once you have found the product you want, it’s time to place your order! • Sign in to your online account • When ordering through the product screen you can enter the quantity of products that you want in the quantity field and click ‘Add to Cart’. • Clicking on the ‘Add to Cart’ button will take you to your Shopping Cart screen where you’ll see a list of the products you’ve selected, the price, quantity, subtotals and grand total. • Once you’ve added all products into your shopping cart, click Proceed to checkout • Enter billing and shipping information • Provide payment information • Review and submit your order • Check the Sales Order Summary

A sales order summary acknowledges the order you placed. You should receive this order summary within one hour of placing your order. If you do not get your order summary within one hour, check your junk/spam folder. If you still haven’t received it, regardless, your order has been placed with Kastoor. You should call our customer support number to confirm.

Once your order has been logged, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, listing and price of the item(s) you have ordered and the expected delivery time. However, the order would be shipped only when payment verification is complete (in case of online payments).

You can visit the Order history to check your current order status as well as your previous order history. Check below for different kinds of statuses that can emerge throughout your shopping experience.

Can I cancel my order?

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed. We don’t accommodate any changes to the order. We suggest that the customer cancels the order within 24 hours of placing the order and places a new order. You can call our customer care number or contact us via Email or Instagram to cancel your order.

All payment and shipping data presented by our clients is kept secure and classified. Just approved personnel have the privilege to access this data. At no time will we share, lease or offer your own data without your consent.

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties. We use permanent cookies to store your choice of start page and to store your details. We use session cookies when you use the product filtration function and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.