Orders may not be cancelled or refunded once processing has commenced.

For paid orders, processing begins once the order has entered the initial production or preparation stage. As many of our articles are made to order or prepared specifically against confirmed orders, a refund cannot be issued once this process has begun, even if the order has not yet been packaged or dispatched.

An order is considered fully processed once it has been packaged and labelled for dispatch or has left our warehouse. Fully processed orders cannot be cancelled or refunded.

If an item is received with a manufacturing defect or does not correspond with the item ordered, Kastoor will review the claim and, subject to approval, arrange a replacement in accordance with our Exchange Policy.

In certain circumstances, and at Kastoor’s sole discretion, store credit or a discount voucher may be offered as an alternative resolution, depending on the nature of the issue and product availability.