PAID ORDERS:

Kastoor does not provide a refund policy. Once an online payment has been processed, orders cannot be canceled, and refunds will not be applicable. We appreciate your understanding of our policy as it is designed to streamline our operations and maintain efficiency in order fulfillment processes. If you have any concerns or inquiries, please feel free to contact our customer service team for assistance.

COD ORDERS:

We understand that circumstances may change, and you may need to cancel your order. However, we can only accept order cancellations within 24 hours of order placement. Once this time frame has elapsed, we begin processing your order to ensure prompt shipment and delivery. Therefore, we kindly request that you review your order carefully before confirming the purchase.

Please contact our customer support team if you wish to cancel your order within the 24-hour window. We will assist you with the cancellation process and provide any necessary refund according to our refund policy.

Please note that after the 24-hour period, order cancellations cannot be accommodated. We appreciate your understanding and cooperation in this matter as we strive to provide efficient and timely service.

Phone#: +92-330-4659-141
Operational Hours: 12pm - 8pm